Human Constraints

It sucks so bad! I’ve spent a good two hours trying to RMA an AMD CPU (Yes, I actually had a CPU go bad I’ve never heard of a CPU going bad before. I’ve always thought that CPUs are either good or bad but they don’t go bad,  apparently I was wrong. It was only a partial failure too, which added to the weirdness)

• Problem 1: Requires IE (firefox and chrome both don’t work, important buttons and check-boxes fail to respond), the site recommend IE 5.x-6.x
• Problem 2: IE 6.0 doesn’t work either. There are buttons that I can see in firefox, that I can’t see in IE 6, but are referred to on the site so I know they should be there.
• Problem 3: The site is horribly written. The overall design isn’t that bad, but the usability is terrible, if you decide you want to change something, you usually have to start almost all over again. Twice I ran into an error that change my address so that I lived in Michigan, Afghanistan.
• Problem 4: I can’t actually submit my RMA: I finally get to the last step and slick “next” and I get: “Error, RMA request could not be submitted” with no information about what caused it or what to do next.

This is inexcusable. I’ve seen better/more functional websites written by grade schoolers!

Now I actually have to call AMD, and I’m not going to be happy.

UPDATE: While their RMA website sucks calling them wasn’t that bad. I had an RMA number in about 4 minutes. Hmmm although I should have gotten an email from them by now…

UPDATE 2: 24 hours and still no email. Called them again. Apparently email was never sent. This time the sent it and I got it in a couple minutes. Hopefully the rest of this process will be more straightforward.